Refund policy

Returns
Our return policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Custom orders are "made to order" to our customer's specifications and are non-refundable. Standard production time is 2-6 weeks.  All delivery dates are beyond our control.  Production delay is not a valid reason for a return.

Products which require specific application and measurements. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations for your particular purpose intended.  All provided measurements are the responsibility of the purchaser.

Additional non-returnable items:
- Gift cards
- Electrical Parts or components 
- Custom built hot tub covers

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

If an order is placed with an incorrect shipping address and delivers to given address, we will assist you the best way possible to help try to retrieve that package. However, we are unable to provide a full refund for this error as it is in the carriers hands once we ship your order. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@outdoorrooms.net.

Clearance items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@outdoorrooms.net and send your item to: Outdoor Rooms by Design LLC, 11966 State Hwy 13, Kimberling City MO 65686, United States.


Shipping
To return your product, you should mail your product to

ATTN: Online Return

Outdoor Rooms by Design LLC, 11966 State Hwy 13, Kimberling City MO 65686. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.