Shipping policy

Shipping Policy 

Following are the terms and conditions that constitute our Shipping Policy. Shipment processing time- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges

Shipping charges for your order will be calculated and displayed at checkout.  Delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur. 

 Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Outdoor Rooms by Design LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please take pictures of product damage as well as outside damage to package.  Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.